Enable customer service across web, social, chat, mobile and phone.
Provide service agents with every source of information they need.
Deliver differentiated levels of support, with entitlements and SLA's
Customer self-service for your customers with rich media content
All the scheduled Service Activities will sync to your Outlook calendar
Create and Manage custom Contracts with Templates
Assign Owner and Route Case to different Queues
Routing Rules to Automate Case Routing
